Your questions about Kinghills Casino answered
Frequently Asked Questions About Kinghills Casino
This FAQ section provides straightforward answers to common questions customers have about Kinghills Casino. Topics covered include access issues, personal account management, payments, account suspension, and support contact procedures. It offers practical guidance specific to Kinghills Casino users in Australia.
Why has my account been suspended?
Your account may be suspended if Kinghills suspects a breach of its terms, such as underage registration, accessing the site from prohibited regions, duplicate accounts, fraud, or failure to provide required verification documents. Decisions on suspensions are final and may be made without disclosing reasons to protect security and integrity.
Why do I get charged each month?
Kinghills charges a monthly administrative fee on dormant accounts. An account becomes dormant after 12 months without login or logout activity. If your account balance is positive, a fee equivalent to €10 or its currency equivalent may be deducted monthly, stopping when the balance is zero or the account is reactivated.
How do I manage my account balance (e.g., bonus money, real money), and where can I find my transaction history?
Kinghills distinguishes between real money and bonus funds in your account. Real funds are used first for wagers, and bonus funds are available once real funds are depleted. Withdrawing or transferring deposits before completing wagering requirements voids the bonus and any winnings derived from it. The operator's records are final in any disputes. However, exact details on viewing transaction history are not publicly detailed.
